Contact information

Customer Service • Order Support • Compliance Inquiries

⚠ All Products — For In Vitro Research Use Only · Not for Human Consumption · Not FDA Approved

Official Contact Information

Website
www.peptides180.com

Hours
Monday – Friday | 9:00 AM – 5:00 PM

Closed
Weekends & Federal Holidays

Jurisdiction
United States

Standard Response Time
1–2 Business Days

Same Day Urgent Order Issues (Priority)

M–F Active Support Hours

Route Your Inquiry Correctly

Use the correct subject line format to ensure your inquiry reaches the appropriate team member and receives priority handling.

📦 Order Issue / Claim
Subject: CLAIM — #[Order Number]

Damaged product, wrong item received, or non-delivery. Include your order number and photographs.

❌ Cancellation Request
Subject: CANCEL — #[Order Number]

Must be submitted within 2 hours of order placement before fulfillment begins.

🚚 Shipping Inquiry
Subject: SHIPPING — #[Order Number]

Tracking questions, delayed shipments, or address correction requests.

🧪 Product / Research Inquiry
Subject: PRODUCT INQUIRY

Questions about compounds, concentrations, CoA documentation, or product availability.

🏭 Wholesale / Bulk Order
Subject: WHOLESALE INQUIRY

Bulk ordering, custom formulations, or institutional purchasing requests.

⚖️ Legal / Compliance
Subject: LEGAL/COMPLIANCE INQUIRY

Regulatory questions, subpoenas, legal notices, or compliance documentation.

For Faster Resolution

What to Include in Your Inquiry

To help avoid delays, please include:

  • Your full name as it appears on your order.

  • Your order number (format: #XXXXX).

  • The email address used at the time of purchase.

  • A clear, concise description of your question or issue.

  • Photographic documentation if submitting a damage or wrong-item claim.

72-Hour Claim Window

All damage or wrong-item claims must be submitted within 72 hours of the carrier-confirmed delivery timestamp. Claims submitted after this window cannot be honored.

Legal & Regulatory

Legal & Compliance Correspondence

For all legal notices, regulatory inquiries, subpoenas, or formal compliance correspondence, use the subject line:

LEGAL/COMPLIANCE INQUIRY

All communications will be routed to the appropriate responsible party.

⚠ Physical Returns

Do not send any product back without a pre-issued Return Merchandise Authorization (RMA) number. Unauthorized returns will be refused upon delivery and disposed of. No credit will be issued for unauthorized returns.

Compliance Statement

FDA & Regulatory Notice

All products sold by Peptides180.com are intended exclusively for in vitro laboratory and scientific research purposes only. They are not intended for human consumption, therapeutic use, self-administration, or veterinary use and have not been evaluated or approved by the U.S. Food and Drug Administration (FDA).

By contacting us or placing an order, you confirm that you are 21 years of age or older and that your intended use of any product complies with all applicable federal, state, and local laws and regulations.

© 2026 Peptides180.com · All Rights Reserved | For Research Use Only · Not for Human Consumption